Q - I have tried sending a job to print, but I get the error message: "Port Could Not Be Opened". How do I resolve this issue?
A - This is either a connection fault, the printer/plotter not being powered up or the media not being loaded properly. Check all connections, restart the PC and printer/plotter and check the media is loaded correctly. If the printer/plotter is connected via a network cable, ensure the IP address is correct. If you are unsure how to check and setup an IP address, we have a detailed help file available, showing how to "Install printers/plotters in EasySIGN with an IP address", which we can either fax or email to you. Please email support@victorydesign.co.uk and request this help file.
Q - What are the keyboard shortcuts in EasySIGN?
A - There are many useful keyboard shortcuts built into EasySIGN, use EasySIGN's extensive help library to obtain detailed guidance notes on this matter. Find the Help menu, and select Help Topics. Within the topics you will find a section entitled "Setting shortcuts", this explains how to view and assign keyboard shortcuts in EasySIGN. We have a detailed help file available, showing all the default keyboard shortcuts in EasySIGN, that we can either fax or email to you. Please email support@victorydesign.co.uk and request this help file.
Q - I have just updated Windows XP to service pack 2, but now my Summa plotter doesn't work. Why is this?
A - The Summa plotter driver will not work in service pack 2, as it does in service pack 1. To resolve this issue, the USB driver needs updating. We have a fully detailed help file available, showing how to "Update the Summa USB driver", which we can either fax or email to you. Please email support@victorydesign.co.uk and request this help file.
Q - How do I use OPUS eye on my Summa plotter?
A - It can sometimes be difficult to use the OPUS eye for the first time. We have a fully detailed help file available, showing how to "Use the Summa Opus Eye", which we can either fax or email to you. Please email support@victorydesign.co.uk and request this help file.
Q - Our printer will not be used for a week/two weeks. Will it be alright stood for this long?
A - If a printer is not used for a period of three days or more, the inks may start to dry out. This can cause blockages within the heads and stop them firing correctly, which can be a difficult and expensive problem to resolve. It is therefore important to prevent this happening, by flushing the printer through with maintenance flush and leaving it in this "flushed" state until it is to be used again. We have a detailed help file available, showing how to "Flush ink through a printer", which we can either fax or email to you. Please email support@victorydesign.co.uk and request this help file, including the make and model of printer you would like to flush.
