Reviews

Thank you to all customers who have given reviews of their experience of our products and services – we love hearing your feedback.

If you need any help with any aspect of your customer experience, please don’t hesitate to give us a call on 01246 570570 or email our team at sales@victorydesign.co.uk.

If you would like to leave a review about our products or services, please visit https://uk.trustpilot.com/review/victorydesign.co.uk


★★★★★

6th Feb 2023
GB

Great company and great service.

Inkvo


★★★★★

1st Feb 2023
GB

Very good..quick.

Allan


★★★★★

15th Jan 2023
GB

Replies to my queries the same day

Replies to my queries the same day. Quality products.

Angela Morgan


★★★★★

12th Jan 2024
GB

A company with integrity

Paul Hill


★★★★★

15th Dec 2023
GB

Excellent communications

Excellent communications. Problem sorted my fault...Doh!

Jon Luc


★★★★★

15th Dec 2023
GB

Highly recommeded services

Highly recommeded services.
Smooth customer service, Katie has been helpul.

Alex Barbu


★★★★★

17th Nov 2023
GB

Quality Service

The service i have come to expect, easy to order on line, value for money, no fuss, next day delivery.

Julian Cox


★★★★★

25th Oct 2023
GB

Best price around for these blades

Best price around for these blades, arrived on time, exactly as described, will order from Victory again.
Great company.

John Glover


★★★★★

23rd Oct 2023
GB

I recently purchased this squeegee and...

I recently purchased this squeegee and scraper tool set, and it has proven to be a valuable addition to my toolkit.

Danielle Morgan


★★★★★

18th Oct 2023
GB

Fast Despatch & Delivery.

Well packaged, fast delivery.

Craig McIlroy


★★★★★

16th Oct 2023
GB

Exceptional Service.

Ordered last minute. No problem for the crew at Victory. Had it next day (Saturday).

Steve Downey


★★★★★

8th Sept 2023
GB

Expert advice and quick delivery!

Mark M


★★★★★

8th Sept 2023
GB

Luckily I live near the business.

Luckily I live near the business. I have always had a fabulous experience.

Jenny Thomas


★★★★★

15th Aug 2023
GB

Super fast, helpful and precise...

Super fast, helpful and precise with your requirements,would recommend.

Kevin Gray


★★★★★

4th Aug 2023
GB

Ordering was very easy and delivery was...

Ordering was very easy and delivery was on time.

Derek Page


★★★★★

21st Jul 2023
GB

Victory Design

Great service as always. Thanks Victory Design.

NODE B TELECOM


★★★★★

19th Jul 2023
GB

Great products

Great products, fast despatch and good communication. The delivery has always been as advised, and I can't fault Victory Design for their diligence.

Ben Major


★★★★★

10th Jul 2023
GB

Excellent Service

The professionalism of the team is brilliant, after we submitted the order, we received a follow up call. Everything was checked through and agreed and the products were delivered quicker than expected.

The product is amazing too, we shaped it with a hot air gun as certain parts of the Model Y fall away in 3 directions and achieved a perfect fit. Very happy with the results.

Jason Archer


★★★★★

19th Jun 2023
GB

Very friendly and helpful staff

Mick Bagshaw


★★★★★

15th Jun 2023
GB

Great & Reliable Service

Clear website, good stock levels, quick service and pickup in person in an hour.

Steve


★★★★★

13th Jun 2023
GB

Just a good service thanks

Paul Hill


★★★★★

3rd Jun 2023
GB

Great customer service

Nigel


★★★★★

19th May 2023
GB

Good price

Good price. Fast delivery. Floorless first time purchase.

Jason Potts


★★★★★

14th May 2023
GB

Always on time

Always on time and always a good product! thanks from all @JohnBurtonSigns

Kev Burton


★★★★

9th May 2023
GB

I recently ordered art supplies from...

I recently ordered art supplies from this store, and I couldn't be happier with my purchase. The items were perfect for my project, and the secure packaging ensured that everything arrived in excellent condition.

Chloe Brooks


★★★★★

6th May 2023
GB

Very happy with the service

Very happy with the service. Called with a custom request regarding vinyl. Nicola was excellent help and I am happy with the product. I also received 35th anniversary gifts too!

Luke Ashton


★★★★★

4th May 2023
GB

Great service

Always received great service from Victory, deliveries always on time and packaged well and staff very helpful.

TLK Vinyl Designs


★★★★★

17th Apr 2023
GB

Shopping with Victory is always a…

Shopping with Victory is always a simple process. No problems at all with smooth comms and quick delivery.

Derek


★★★★★

14th Apr 2023
GB

An excellent company..

An excellent company have worked with them for 6 years, very knowledgeable across all things signmaking and vinyl :)

Richard Dennison


★★★★

11th April 2023
GB

The watercolor brushes I bought from…

The watercolor brushes I bought from this store are fantastic - they hold a lot of water and distribute it evenly for beautiful washes.

Jade Walker


★★★★★

31st Mar 2023
GB

Awesome

Awesome service.

customer


★★★★★

14th Mar 2023
GB

Good set of warehouse lads

Good set of warehouse lads, usually always a quick load

Carl Siddall


★★★★★

6th Mar 2023
GB

Fast

Fast, friendly and great quality products.

Cath Robertson


★★★★★

18th Feb 2023
GB

The film that I purchased was brilliant…

The film that I purchased was brilliant . It has performed extremely well. It was no problem to apply.

Basil Watson


★★

16th Feb 2023
GB

Poor Website

The delivery of the magnetic chevrons was not made clear enough on the website in regards to delivery day, everywhere it talks about next day delivery but only after payment was it explained to me that its between 5-7 working days delivery for the chevrons. Also the website offers no magnetic side strips only self-adhesive ones, and so this altered the final cost of the whole package.

Max H

⤷ Reply from Victory Design Ltd

Dear Max,

Many thanks for your feedback regarding your online purchase. We are sorry that you felt let down by this experience but wanted to let you know of some changes that we’ve made in order to clarify the delivery of Chapter 8 kits to our online customers.

The majority of our online products are available on next day delivery – which is also free of charge on orders over £125. Chapter 8 Chevron kits are the only exception to this policy. These are custom made products (as specified on the product pages of our website) and are made to order.

When a Chapter 8 purchase is made online, our customers receive a same day call from our team in order to double check the suitability of the purchased kit to the intended vehicle.

During this call, we’ll also discuss the delivery options available and confirm an expected delivery date. In some cases we have been able to fulfil next day deliveries on Chapter 8 kits and will always endeavour to deliver Chapter 8 kit orders as soon as possible.

It also allows us to discuss any further requirements with our customers, such as magnetic elements that may be preferred or whether additional decals are required. Magnetic side stripes are not currently available online – the R3B compliant self-adhesive option suits most requirements but we do realise there will be exceptions, which are discussed during this same day call.

In order to make things clearer for our online customers, we have added further information to our delivery page detailing the process on Chapter 8 kit orders.

We hope that the quality of the products you receive from Victory Design and the further contact made after receipt of order to help things run smoothly will restore your confidence in the service that we provide to all customers.

Kind regards
Joanna
Victory Design Ltd


★★★★★

16th Feb 2023
GB

Very helpful

Very helpful, Always good service.

John Nicholson


★★★★★

16th Feb 2023
GB

No Issues

No Issues, responsive emails and delivery on time.

Valued Customer


★★★★★

24th Jan 2023
GB

Very fast delivery!

Sean Giddings


★★★★★

14th Jan 2023
GB

Expert advice on tap

Expert advice on tap 100% recommended helped out with loads of problem solving always time to help

Jim Owen


★★★★★

1st Jan 2023
GB

Professional friendly service

Professional friendly service, totally punctual with correct level of communication.

Mr John Moakes


★★★★★

23rd Dec 2022
GB

Super helpful and accommodating

Victory Design are extremely helpful and accommodating for small and new business start-ups. They where willing to answer all of my (many) questions and have quick responses. I am very grateful. Special thanks to Jacob Parr and Zoe Reddish. :)

Cam's Customz


★★★★★

2nd Dec 2022
GB

great customer service from Nicola…

great customer service from Nicola throughout the year very fast and efficient service and delivery! look forward to 2023 using victory!

andy watts


★★★★★

30th Oct 2022
GB

Web site easy to navigate

Web site easy to navigate. Delivery was fast and efficient. Well pleased would definitely recommend

Mr. Stephen Sims


★★★★★

13th Oct 2022
GB

Great product and delivery

Vinyl as described and excellent delivery service as always, thankyou.

customer1


★★★★★

23rd Sept 2022
GB

Dealt with victory for years

Dealt with victory for years, when i had my sign business(adept signs) never really had a problem with the service, now my wife has started up with her embroidery and tshirt/sign business so looking forward to dealing with victory design again thanks

Ian


★★★★★

14th Sept 2022
GB

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff. Good range of stocks. Better for bulk than small quantities as they charge A LOT more for them.

Clare H


★★★★★

31st Aug 2022
GB

1st class service as always

Stan McGhee Candles for you


★★★★★

10th Aug 2022
GB

Excellent service quick delivery and…

Excellent service quick delivery and affordable. Thank you.

Terrie Allen


★★★★★

27th Jun 2022
GB

Always a very professional and friendly…

Always a very professional and friendly service

Tom Lindley


★★★★★

14th Jun 2022
GB

Excellent Service from Victory Designs Ltd

Always a very professional and friendly service

Tom Lindley


★★★★★

17th May 2022
GB

Quick and easy to collect

Quick and easy to collect, supplied on a roll

David


★★★★★

3rd May 2022
GB

Highly recommended

Friendly staff, fast service

Karen Haughton


★★★★

31st Apr 2022
GB

Great products at a reasonable price…

Great products at a reasonable price and fast collection or despatch time. I like that you can buy 1m of a film or a roll if you need to. I felt the courier charge is a little high.

Richard Buckley


★★★★★

13th Apr 2022
GB

Excellent

I don't have the need to use Victory design a lot but when I do I find there service and range of products 100%

Custom Ben


★★★★★

12th Apr 2022
GB

Great team

Great team, concise communication and order turned up quicker than expected..

Stan


★★★★

7th Apr 2022
GB

Great service

Great service. Good range of products and sensible delivery options.

Philip Spence


★★★

1st Apr 2022
GB

Poor delivery options if you're non-commercial.

Victory Design might well be a good company, but I had a bad experience with delivery. My fault perhaps, as I am not operating from commercial premises, but FedEx made a complete hash of coping with me not being at home at the time. The only delivery note I found was "this is our final attempt", stuck in the door jam instead of through the letterbox (WHY?). Neither the number printed nor the barcode number worked on their tracking system, so I was unable to get help on-line nor on the automated phone service, and then I was away for a few days.

I appealed to Victory for help by email, but got no reply. Fortunately when I returned the item had been delivered through the letter box, despite being over-size (although it need not have been - the contents were only A4). I don't know whether Victory had to intervene. I later found a previous delivery card around the garden, blown away by the wind no doubt, but that wouldn't have helped if the numbers didn't work.

What would improve Victory Design's service is more delivery options at check-out. I would have opted for Royal Mail.

Ken Wood


★★★★★

7th Mar 2022
GB

Easy to deal with only a small order…

Easy to deal with only a small order but fulfilled no problem

Customer


★★★★★

14th Feb 2022
GB

AmaZing products amazing staff x

Cat


★★★★★

13th Feb 2022
GB

Great customer service

Great customer service, product delivered as it should be as needed to be flat packed, arrived before due date and quality product 100%.

Dynamite Signs


★★★★★

7th Feb 2022
GB

prompt reliable service

prompt reliable service, thank you!

Steve Capers


★★★★★

7th Feb 2022
GB

Great Service

Great Service. thank you

Graham Story


★★★★★

18th Jan 2022
GB

Customer Service is amazing

Customer Service is amazing, nothing is ever any trouble. Prices are very competitive. and all the products we've used so far we better than what other suppliers were offering.

sophie millard


★★★★★

14th Jan 2022
GB

Helpful & Responsive

Very helpful and very responsive, phone to double check what I had ordered was correct as it was an unusual request. Would use again without a problem.

Wilson C


★★★★★

30th Nov 2021
GB

Avery Dennison Fan Swatch

After weeks of searching for this product, Victory Designs was one of the few who had it available. I was a bit hesitant to buy internationally at first, but the shipping was quite fast and the item is just as described! I'd be happy to buy from them again in the future!

Daniel


★★★★★

25th Nov 2021
GB

Fast delivery and everything correctly…

Fast delivery, reasonably priced & everything correctly received.

Steven Clark


★★

22nd Nov 2021
GB

sent wrong colour

ordered two items, one was wrong colour so totally useless !

stuart mcintyre