We currently have some fantastic opportunities to join our dynamic team...

 

Customer & Sales Support

Job Purpose and scope

The scope of this role is to ensure the smooth day-to-day business functionality by providing administrative, technical, and logistical support across departments.

The company supplies Chapter 8 chevron kits, livery and digital print to the sign and digital print market. The operation administrator is responsible for ensuring profitable throughput of work in the production department while keeping to agreed deadlines.

 

Principle Responsibilities

·         To understand the full range of products and services offered by the company. 

·         Responsible for the plaining of sales orders for the production department.

·         To ensure that all production jobs cards and top sheets are produced promptly and efficiently; that all jobs meet the customer’s requirements for accuracy and key details are recorded and entered on job cards. 

·         To ensure established procedures are followed. 

·         Liaise with the sales team on job details and lead times of work in the current schedule

·         Deal with incoming enquires where necessary to ensure efficient and quick response times to fulfil customer needs

·         Provide internal quotations for customers while ensure the company make adequate profit margin

·         To ensure orders are processed and invoiced within a time frame to the customer's satisfaction.

 

Key Objectives

1.      Management of allocated jobs.

2.      Liaise with our sales team – develop and maintain an excellent working relationship with our sales team.

3.      Liaise with customers – where necessary.

4.      Ensure your team members have adequate work load.

5.      Maintenance and update of the Focus CRM system. To ensure all details and recorded.

6.      Liaise closely with the Directors and Managers – implement all company policies.

7.      Schedule individual tasks within your team.

8.      Ensure all team members follow established procedures.

9.      Problem solving – deal with day-to-day issues.

10.  Decision making – make day to day decisions regarding production schedules, job priorities, deliveries etc.

 

Key Performance Indicators

To ensure 100% of all jobs are produced on time. 

To ensure 100% of jobs meet customer requirements

To Apply:

If you would like to be considered for the role, please send your CV to Justin Hines at justin@victorydesign.co.uk.

 

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Outbound Telesales Customer Account Manager

We are seeking a motivated and results-driven B2B Outbound Telesales Customer Account Manager to join our dynamic sales team. This role involves generating new business opportunities by reaching out to customers and potential clients within the sign making industries, promoting products and services, and building long-term relationships with key decision-makers. The primary aim is to generate sales opportunities through telesales and convert a high proportion of sales leads into sales.

Job Title: Customer Account Manager

Job Type: Full-time

Salary & Benefits:

• Competitive Salary + Commission: Base salary with an uncapped commission structure
• Bonus Scheme
• Company Pension
• Travel Insurance
• Free On-site Parking

Working Hours:

• Monday - Friday, 9 am - 5 pm
• 37.5 Hours per week
• Some special events may require working outside of core business hours

Reporting To:

• Sales Office Manager & Supervisor

About The Company:

Victory Design Ltd is a long-established company specializing in sign making supplies and Chapter 8 chevron kits. We offer sign making vinyl, large format digital media, ready to apply Chapter 8 kits, garment film, application tape, and sign making tools to clients throughout the UK. Based in Clowne (Chesterfield), the company began trading in 1987 and has extensive experience in the signage, printing and vehicle safety marking industries.

The Role - Customer Account Manager:

Key Objectives:

• Exceed the set profit target per month
• Exceed the set key performance indicators
• Meet or exceed personal profit objective set by the company each month
• Meet or exceed personal call objective set by the company each month

Responsibilities:

• Managing customers and prospects supplied by the company
• Outbound Sales Calls: Proactively make outbound calls to potential B2B clients, including small to medium-sized businesses, targeting decision-makers (e.g., business owners and buyers).
• Pipeline Management: Build and manage a sales pipeline, ensuring continuous outreach and follow-up to move leads through the sales process and close deals effectively.
• Lead Generation: Qualify leads through effective questioning and needs assessment, identifying businesses that can benefit from our product offering.
• Sales Presentations: Conduct consultative sales calls, presenting our service offerings.
• Ensure all sales enquiries are answered promptly and efficiently.
• Record and enter key details of callers into the database.
• Record the source of enquiry for later analysis.
• Ensure all leads are followed up within a reasonable period, accurately categorised, and followed up according to priority.
• Ensure orders are processed and invoiced within a timeframe to the customer's satisfaction.
• Ensure customers have the means to pay for goods and services.
• Respond to the changing needs of the business and perform additional duties as requested by the Directors.

Key Requirements:

• Proven Experience: 1-2 years of B2B outbound telesales.
• Excellent Communication Skills: Strong verbal communication skills with the ability to build rapport and convey the value of our services clearly and confidently.
• Sales-Driven: Motivated by performance-based compensation and a strong desire to meet and exceed sales targets.
• Problem-Solving: Ability to understand client pain points and provide effective solutions that align with their business goals.
• Self-Starter: Ability to work independently, stay organized, and manage time effectively.

What We Offer:

• Competitive Salary + Uncapped Commission
• Ongoing Training & Development
• Career Growth Opportunities
• Great Working Environment
• Casual Dress

To Apply:

If you would like to be considered for the role, please send your CV to Justin Hines at justin@victorydesign.co.uk.

 

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The Company

Victory Design Ltd is a long-established company specialising in bringing the very best in signmaking supplies and chapter 8 chevron kits. Offering signmaking vinyl, garment film, application tape, signmaking tools to clients throughout the UK. The company, which is based in Clowne (Chesterfield), began trading in 1987 and has many years’ experience in the Signage and Printing industry.

We are always looking for talented people to join our ever growing and evolving team, across all departments. If you would like to work for a forward thinking company within a friendly, energetic workplace please send your CV to justin@victorydesign.co.uk.